Do you have a minimum order quantity?
One of the best things about Duck Island is that you can order as few or as many cases as you like.
How do I get free delivery?
Packaging, Carriage, Insurance and Handling are FREE for all orders (ex vat) over£145, and £8.85 for orders under £145. Mainland UK excluding Scottish Highlands. Please enquire for Scottish Highlands and non-mainland UK.
When can I expect delivery of my order?
Delivery usually takes up to 2-3 working days.
Who is your nominated courier?
ParcelForce Worldwide, who provide a full tracking service.
How can I pay for my order?
We offer a variety of different payment options to make things easier for you. Orders can be paid for by Direct Debit, Cheque, BACS or with a credit/debit card.
Do you offer credit?
Credit is offered at Duck Island’s discretion and is typically granted at 30 days after the invoice date. Please enquire for more information.
How do I request samples?
Request samples by filling out this form.
What is ‘Elissium’?
Our signature fragrance elissium is a combination of the luxurious and the sensual. The name elissium is derived in part from the Greek for paradise, layered with overtones from classical history of pleasure and exclusivity. “elissium is the perfect fragrance for today’s discerning guests”.
Are you environmentally friendly?
Duck Island champions sustainable and environmentally-sound business practices , and we are committed to minimising the impact of our activities on the environment. Our packaging, bottles and caps are recyclable. All our products are Paraben and Mineral Oil Free. Our products are never tested on animals.